Privacy Policy for Platform and Website

VDOE contracted with the Institute for the Study of Knowledge Management in Education (“ISKME”) to create and host the site. ISKME collects limited personally identifiable information (“PII”) and non-personally identifiable information in connection with your use of the website and those OER Commons goods or services of ISKME that interact with it, including our API and mobile application (collectively, the “#GoOpenVA Platform”). Please read this Privacy Policy carefully to obtain a clear understanding of how the #GoOpenVA platform collects, uses, protects, and otherwise handles your PII and non-personally identifiable information. ISKME shares your PII only with your consent or as described in this policy. If you do not agree to any part of this policy, please do not access the #GoOpenVA Platform or provide us with your PII; by using our #GoOpenVA Platform, you consent to the practices described in this policy. ISKME reserves the right to change this Privacy Policy and will provide notice prior to doing so. If you have comments, suggestions, questions, or concerns regarding the #GoOpenVA Platform privacy policy, please contact us at for fastest processing, please include the phrase “Privacy Policy” in the subject line and in the body of your message.


This Privacy Policy covers the treatment of PII and non-personally identifiable information that the #GoOpenVA Platform obtains when you interact with the #GoOpenVA Platform. If you have participated in or used the #GoOpenVA Platform (for example, through contributing materials to the #GoOpenVA Platform, adding comments, or creating a group), you will have provided PII and non-personally identifiable information to ISKME. PII means individually identifiable information about an individual user collected online by ISKME from that individual and maintained by ISKME in an accessible form, including your first name, last name, and email address. Information that we use internally to identify you as a user or Registered User of the #GoOpenVA Platform (e.g., your User ID) is not considered PII.

This policy does not cover the privacy practices of third parties, such as the practices of third-party social networking services, or our partners and/or advertisers. In addition, our service may contain links to the websites or services of third parties. Such third-party services and websites operate independently of our #GoOpenVA Platform and each has its own privacy and security practices. We encourage you to review their policies before submitting any information to them.

Consent to Collection & Processing in The United States.

Our technology infrastructure is based in the United States. Accordingly, by using the #GoOpenVA Platform, you consent to having your information, including PII, transferred to and processed in the United States.

How the #GoOpenVA Platform collects Information.

Information You Provide to Us.

When you create a Registered User account the #GoOpenVA Platform requires that you provide your name and email address.

You may also choose to provide us with optional profile information, such as your country and state of residence, website URL, social media account information, and the like. You are not required to provide us with this optional information to use the #GoOpenVA Platform.

When you request assistance through or regarding the #GoOpenVA Platform, you may also provide us with additional information. For example, if you email us requesting a callback, you will provide us with your telephone number.

From time to time, the #GoOpenVA Administrator may contact you regarding a voluntary survey, to help us better tailor the #GoOpenVA Platform to the needs of our users. Such surveys may ask for additional PII or other information from you.

Other Information the #GoOpenVA Platform Collects.

Log Files & Analytics. Similar to many websites and internet services, the #GoOpenVA Platform gathers certain information automatically and store it in web server log files. This information includes your web request, Internet Protocol (“IP”) address information, unique device identifier (e.g., UDID, etc.), browser type, referring / exit pages and URLs, number of clicks, domain names, landing pages, pages viewed, web beacons, page activity, and other such information. ISKME may analyze such data using our own analytics, Google Analytics, or other similar third-party services. To learn more about how Google Analytics collects and uses your data when you use this site, and how you can control the information sent to Google Analytics, please review ISKME use these log files and analytics to improve and administer the #GoOpenVA Platform, to analyze trends, and to gather information about our user base.


When you visit our website or use any part of our #GoOpenVA Platform, one or more cookies may be sent to your computer. A cookie is a small text file containing a string of alphanumeric characters used to uniquely identify your browser, to help you log in faster, and to enhance your navigation through a website. A cookie may also convey information to ISKME about how you use our #GoOpenVA Platform (e.g., the pages you view, the links you click and other actions you take, etc.), and allow ISKME to track your usage of our #GoOpenVA Platform over time. The #GoOpenVA Platform uses both session cookies and persistent cookies. A session cookie is temporary and disappears after you close your browser. A persistent cookie remains on your hard drive after you close your browser, to facilitate subsequent visits to our service. Both session cookies and persistent cookies can be removed in the security or privacy settings of your web browser. You can set your web browser to refuse all cookies or to indicate when a cookie is being sent, however, some features of our #GoOpenVA Platform may not function properly if cookies are disabled.

Do Not Track (DNT).

Because there is disagreement within the privacy industry about how to interpret the DNT setting, the #GoOpenVA Platform does not currently respond to DNT settings in web browsers.

Information Concerning Children.

As explained further in our Terms of Use, you must be 18 years of age or older to use the #GoOpenVA Platform. In accordance with the Federal Children’s Online Privacy Protection Act of 1998 (“COPPA”), the #GoOpenVA Platform will never knowingly solicit or collect PII from those known to be under thirteen (13) years of age. If you believe that we have information from or about anyone under thirteen (13) years of age, please notify the #GoOpenVA Administrator by email at for fastest processing, please include the phrase “COPPA Concern” in the subject line and in the body of your message.

Removing or Correcting Your Information.

Via the #GoOpenVA Platform. As a Registered User of our #GoOpenVA Platform, you can login with your email address and password to view and change your personal information.

Contact ISKME. You may contact ISKME at any time, by emailing the support desk at, to request that your PII be removed from the #GoOpenVA Platform, or to request that your Registered User account be permanently deleted; for fastest processing, please include the phrase “PII Request” in the subject line and in the body of your message.

How the #GoOpenVA Platform Uses Information.

To Provide You with the #GoOpenVA Platform.
The #GoOpenVA Platform uses your information for the purpose of providing you with the #GoOpenVA Platform.

In Our Communications with You.
The #GoOpenVA Platform uses email and/or prominent notifications on our website as a primary means of informing our users of important #GoOpenVA Platform and informational announcements.

#GoOpenVA Platform-Related Announcements.
When you register to become a Registered User of the #GoOpenVA Platform, we use the email address provided during account creation (or any other email address you may specify within your Registered User account) to deliver important #GoOpenVA Platform-related announcements to you. Examples of #GoOpenVA Platform-related announcements include email verification during registration, requests for password reset, important security or server maintenance updates, upgrades, and new releases or policy changes. These #GoOpenVA Platform-related announcements are considered a fundamental part of the #GoOpenVA Platform; Registered Users cannot opt out of these email announcements.

Informational Announcements.
In order to improve the experience for our Registered Users, the #GoOpenVA Administrator may send updates from time to time. These communications are enhancements to our #GoOpenVA Platform and are entirely optional. The #GoOpenVA Platform makes it easy for you to unsubscribe from these communications via a link in the footer of each such email you receive. If you are a Registered User of the #GoOpenVA Platform, you can also see and modify your email preferences at

On the #GoOpenVA Website.
The #GoOpenVA Platform may use the information we collect to calculate and publish anonymous, non-personal, aggregate statistics that we believe our user base is interested in viewing. We publish this data in aggregate form only, and do not publish any PII in connection with this use.

For Internal Reporting and Analysis.
As noted above, ISKME uses information gathered from log files, cookies, and the like to improve the #GoOpenVA Platform, analyze trends, administer the site, track the movements of users around the site, and gather aggregate information about our customers as a whole.

Google Drive.
If you choose to do so, you may import content to and/or export content from the #GoOpenVA Platform via your Google Drive account. You must authorize read access for your Google Drive to import content from Google Drive; you must authorize write access to export content from the #GoOpenVA Platform to your Google Drive. With the exception of content that you import to and/or export from the #GoOpenVA Platform, ISKME does not gain any additional information about you from Google by virtue of your use of these features.

Disclosure of Information to Others.

The ISKME Commitment to Your Privacy.
We are committed to handling responsibly the information and data we collect. We share your information, including your PII, for the purpose of providing you with the #GoOpenVA Platform, and only as described in this policy or with your express consent.

Sharing, Renting, & Selling Information the #GoOpenVA Platform Collects.
Except as provided herein, ISKME will neither rent nor sell your PII to any other third party not under our common ownership or common corporate control. We may share aggregate information about our user base with partners, and we may publish these aggregate usage statistics on our website for the interest of our users.

Services to Which We Provide Links via #GoOpenVA.
In some cases, ISKME allows you to access or link to other web services through the #GoOpenVA Platform. For example, we allow you to follow us on Twitter via a link contained in the #GoOpenVA Platform. In such cases, those services may choose to collect your personal information as they deem appropriate. As noted above, we are neither responsible for nor in control of how third parties collect, use, or disclose information obtained through these linked services. We encourage you to be aware when using these third-party services and to review their policies before submitting any personal information to them.

Third-Party Service Providers.
ISKME uses other companies, agents, and/or contractors to perform services on our behalf or to assist us with providing the #GoOpenVA Platform to you. For example, we may engage such service providers to provide marketing, communications, provide website hosting infrastructure and IT services, personalize and optimize the #GoOpenVA Platform, provide customer service, and/or analyze and enhance data. In the course of providing such services to us, these other companies may have access to your information. We do not authorize these companies to use or disclose your PII, except in connection with providing the services we request from them.

Legal and Related disclosures.
ISKME reserves the right to disclose your information, including your PII, when we have a good faith belief that access, use, preservation, or disclosure of such information is necessary to (a) comply with any law, regulation, legal process, or enforceable governmental request; (b) enforce our terms of use, including nvestigation of potential violations of our terms of use; (c) detect, prevent, or otherwise address fraud, security, or technical issues; or (d) protect against harm to our rights, property, or safety, or those of our employees, users, or the public, as required or permitted by law.

Infringing User Content.
If we receive notice that User Content you have posted to or through the #GoOpenVA Platform may infringe the rights of third parties, including their intellectual property rights, ISKME reserves the right (in our sole discretion) to disclose information, including PII, about you to those third parties, so that they can contact you directly regarding their concern.

If ISKME becomes involved in a merger, acquisition, or any form of sale of some or all of our assets, including bankruptcy, our assets, including Registered User account information and PII, may be transferred to a third party. At that time, your information may become subject to that third-party’s privacy policy.

If you have a privacy concern with regard to students, please contact the ISKME support team via this email address: for fastest processing, please include the phrase “Student Concern” in the subject line and in the body of your message.


The accounts of Registered Users are password protected. Please do not share your password with anyone, and remember to change your password from time to time, to help keep your account secure. Also, remember to sign off your account and close your browser window when you have finished your visit to the #GoOpenVA Platform. This is to help ensure that others cannot access your account, especially if you are sharing a computer with someone else or are using a computer in a public place such as a school computer lab, a library, or a cafe with an internet connection.

Unfortunately, no data transmission over the internet and no data storage can be 100% secure. Consequently, while the #GoOpenVA Platform will use reasonable efforts to safeguard your information against unauthorized access and disclosure, we do not warrant or guarantee the security of any information you transmit.

Both ISKME and our partners maintain standard physical and electronic procedural safeguards that limit access to your PII and other data to employees (or people working on our behalf and pursuant to confidentiality obligations) who, through the course of standard business activities or provision of the #GoOpenVA Platform, need to access your PII or other data.

Your Personal Choices

Accessing and Editing Your Personal Information.
As noted above, Registered Users may view, edit, and/or delete certain information they have submitted to the #GoOpenVA Platform; that information is available for editing via the link

Editing / Deleting Your Account.
You may contact #GoOpenVA at any time, by emailing the support desk at, to request that your PII be removed from the #GoOpenVA Platform, or to request that your Registered User account be permanently deleted; for fastest processing, please include the phrase “PII Request” in the subject line and in the body of your message.

Updates to Our Privacy Policy.

From time to time, the ISKME and/or the VDOE reviews and may make changes to the #GoOpenVA Platform privacy policy. If we make material changes to the policy, the #GoOpenVA Administrator will notify you that the policy has changed either by emailing you or by placing a notice on our website. The most recent version of our privacy policy is always available from a link on our homepage at

If you have any questions regarding our Privacy Policy, please contact us at:

Attn: Privacy Policy Request
P.O. Box 2120
Richmond, VA 23218
Tel: 804-225-2825